Focus area · Implementation & Support
First-class support and proactive guidance.
Your partner for a successful roll-out and sustainable operation. We provide support from complex migration to daily operations – from the level of the regional church or diocese to the individual parish.
What you win
An experienced team that ensures success.
Tailored roll-out
Our roll-out concept ensures a smooth introduction in every parish – profitable from day one.
Proactive support for parishes
We don't wait for tickets: recurring check-ins bring as much value as possible in a short time.
Relieving your internal IT resources
Our team manages the entire roll-out process and is a competent contact person – your IT capacities are spared.
Sustainable skills development
Through comprehensive training and ongoing support, we enable your employees to use ChurchDesk optimally.
Personal technical support
Multi-channel support embedded in the app via chat, telephone, helpdesk and online meeting – fast and personal.
Efficient migration of legacy systems
We will migrate your existing data and systems securely and professionally to the ChurchDesk platform.
How we support you
Customer Success is not a hotline. It is partnership.
Other providers support you at the start. ChurchDesk stays – every day afterwards. Our Customer Success model consists of four phases that overlap and, from the third month on, run in parallel.
- Month 0–12
Onboard
A strategic start
Kick-off coordination, onboarding training for all parishes, digital homepages and forms, roll-out concept based on your specifications.
- Month 3–15
Stabilise
Securing adoption
Health-score monitoring, proactive adoption reviews, multi-channel support, plus webinars and learning resources.
- Month 6–18
Deepen
Unlocking potential
Strategic quarterly reviews, feature advice and best practices, audience-specific training and benchmark reporting.
- ongoing
Grow
Developing further, together
ChurchDesk Summit, regular product updates, new module extensions, roadmap influence and strategic annual planning.
Partnership & Governance
Partnership on three levels.
We do not measure success by signing a contract, but rather by sustainable use in the parishes. That's why we support your organisation on all three levels at the same time – today for 15 dioceses and regional churches.
Operational – in the parish
Each parish has its own customer service, embedded in the common roll-out concept. The Health Score uses data to show where usage is contributing and where we follow up – so that the value is reflected in our daily work.
Strategically – in the diocese or regional church office
A dedicated Customer Success Manager supports the entire project, plans communication with you and is your escalation route for strategic issues – a person who knows your organisation.
On the product – with your signature
Your requirements are incorporated into the further development: The intentions module was created together with southern German dioceses, and the ChurchDesk Summit is the exchange platform for this.
Support that convinces – the last 12 months in numbers.
- 18,000+
- written support conversations
- 16,500+
- Support conversations on the phone
- 4.7/5
- average satisfaction score (CSAT)
- 5,000+
- training sessions delivered
Become a development partner.
Bring your experience from roll-out and operation directly into product development and actively shape the platform.
Let’s plan your roll-out together.
Arrange a non-binding initial consultation and find out how an experienced partner will carry out your introduction – every day afterwards.